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Information Technology Services

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Mission and Goals

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How Information Technology Services works to help you succeed in your academic and professional endeavors every day.

Information Technology Services (ITS) ensures that faculty, students, and staff have the information technology tools and infrastructure necessary to carry out the University's mission. ITS provides the infrastructure that enables members of the Penn State family to make maximum use of the appropriate information technology tools in their learning, teaching, research, outreach, administration, and support activities, and the cost-effective information technology resources required to support continuous improvement in the University's ability to fulfill its diverse mission. ITS is working to achieve five broad goals:
  • Help faculty improve the way education is delivered.
  • Provide students with resources to enrich their educational experience.
  • Create and sustain an environment that enables leading-edge research.
  • Help to improve productivity.
  • Establish the information technology infrastructure necessary to maintain Penn State's preeminence in integrating high-quality programs in teaching, research, and service.
    The necessary infrastructure, services, and resources are provided through the Office of the Vice Provost for Information Technology and its seven operating units listed below.
Administrative Information Services:
Serves as the central University resource responsible for supporting administrative information systems. Participates in the development, maintenance, and secure operation of the state-of-the-art applications using centralized student, business, and alumni databases.
Consulting and Support Services:
Provides an interface for the services offered throughout ITS. Its mission is to provide the highest level of service to students, faculty and staff through individual and departmental consulting, help desks, and the development of new services.
Digital Library Technologies:
Provides access to electronic resources and services for students, faculty and staff in support of the instructional, research and public service programs of the University. Provides computing solutions to support the University Libraries' programs and services. Provides technical leadership in research and development of digital libraries initiatives.
Research Computing and Cyberinfrastructure:
Serves the computing technology needs of graduate education and research at Penn State; works to enhance researchers' ability to compute and manage data and provides information and expertise related to the National Science Foundation's (NSF) Partnership for Advanced Computational Infrastructure program (PACI) and other federal computing programs; explores and implements new applications of visual computing technologies into research and instructional programs.
Security Operations and Services:
Focuses on developing, interpreting, and enforcing University computer and network security policies. Responsible for incident response and providing forensic and litigation support, risk assessments, and vulnerability assessments. Provides education, awareness, and advice on security issues and policies.
Teaching and Learning with Technology:
Helps faculty enrich the educational experience of students through wise use of technology by providing classrooms, labs, courseware, and specialized services. Through a training program, provides faculty, staff, and students with the skills they need.
Telecommunications and Networking Services:
Responsible for developing, designing, installing, and maintaining comprehensive telecommunications services within and among University locations and outside networks to accommodate University communication needs.