The Mission of ITS
ITS as a partner, evolves and supports IT services that enable the advancement of world-class education with global impact.
The Goals of ITS
ITS has the following five overarching goals:
Enable learning—ITS will collaborate
with educational support units to research, assess, and support new
pedagogical models and educational technologies, enabling growth in
residential, online, and hybrid instruction.
Support research and innovation—ITS
will collaborate with research support units to develop innovative IT
resources and services that enhance research capabilities, enable
appropriate access to data, and maximize storage and processing
Modernize enterprise systems and practices—ITS
will enable data-informed decision making to drive mission-aligned
administrative solutions and support enterprise operations.
Advance IT effectiveness—ITS
will deliver high-quality, customer-focused IT services that scale to
meet diverse needs through consistent, collaborative, and efficient
practices and progressive IT staff development.
Foster a collaborative culture and community—ITS will ensure
that the values and foundational principles of ITS support a healthy
community of diverse and supportive staff, making ITS a highly desired
place to work and a widely sought unit for collaboration.
ITS consists of the following subunits:
Administrative Information Services
Information Services (AIS) serves as the central University resource
responsible for supporting administrative information systems, including
the development, maintenance, and secure operation of applications
using centralized student, business, and alumni databases.
Centers is responsible for the critical facilities infrastructure of the
University’s three primary data centers located in Paterno Library,
Shields Building, and the Computer Buildings. The Data Centers oversees
the strategic planning and implementation of these highly reliable
facilities for use by all Penn State units.
Services (IdS) manages and protects the digital identities of students,
faculty, and staff. IdS works to align Penn State with government,
corporate, and higher education standards to manage identities online, a
critical component of research, academics, and collaboration across the
University and the nation.
Security Operations and Services
Operations and Services (SOS) focuses on developing, interpreting, and
enforcing University computer and network security policies. In addition
to responding to critical IT-related incidents, SOS provides forensic
and litigation support, risk assessments, and vulnerability assessments.
The subunit also educates and advises the University community about
security issues and policies.
Services and Solutions
Solutions (SaS) works to provide superior customer service to the Penn
State community. In addition to offering services that support
everything from infrastructure to teaching and learning, the subunit
collaborates with customers to help them reimagine their work and to
provide solutions for their efforts in teaching, research, and service.
Teaching and Learning with Technology
Learning with Technology (TLT) guides University students, faculty, and
staff in using information technology to enrich teaching, learning, and
the educational experience. TLT also supports and promotes the creative
use of technology to actively engage instructors and learners.
Telecommunications and Networking Services
To meet the
networking and communications needs of the University,
Telecommunications and Networking Services (TNS) develops, designs,
installs, and maintains comprehensive telecommunications services at
each of Penn State’s campus locations.