Below are links to frequently asked questions and answers about ITS services. If you need help with a service that is not listed below, please contact the ITS Help Desk for assistance. Stop in, call 814-863-1035 or 814-863-2494, or write to helpdesk@psu.edu. For locations and hours, see consulting services.
Academic Services
- Computer Store
- Electronic Theses and Dissertations (ETD) - also see PsuThesi
- Ethernet Cards
- Ethical and Legal Use of Digital Media
- Image Scanning
- Knowledge Base
- Legal media downloads
- Licensed Software
- Linux
- LionShare
- Macintosh, ITS Computer Labs
- Penn State Portal
- Residence Hall Computing (ResCom) FAQs related to bandwidth, firewalls, Internet connections, and more.
- Search Engine
- Security
- Software, Using
- TEACH Act
- Teaching With Technology Certificate
- Technology Classrooms
- Turnitin
- UDrive File Space
- UNIX Cluster
- UNIX Software and Languages (page contains multiple FAQs)
- Viruses
- Voice over IP (VoIP)
- Web space
- WebMail
- Wireless Services
Administrative Systems
- Account Information Management System (AIMS)
- Administrative User Forms
- Administrative Access
- Alumni and Development Information Systems (ADIS)
- AskPSU
- Data Warehouse
- Data Warehouse Knowledge Base
- eCommerce
- eDocument Distribution System (eDDS)
- Enterprise Information System (EIS)
- Electronic Integrated Student Information System (eISIS)
- Financial Information Tool (FIT)
- Generalized Interface
- Integrated Business Information Systems (IBIS)
- Integrated Student Information System (ISIS)
- Oracle Calendar
- Printing from Administrative Systems
- Site Index Generator
- Tivoli Storage Manager (TSM Backup Service)
Can't find the answer to your question? Ask ITS.
