Our Goal: Excellent Service
ITS strives to provide reliable 24-hour service and support to critical systems supporting Penn State's mission. Information about ITS system schedules, maintenance, and outages are outlined below. Announcements pertaining to service changes are posted on the ITS Alerts System.
| Service/System Interruptions | |
|---|---|
| Type of Interruption | Description |
| Break or Holiday | ITS services are subject to change according to University calendars and schedules. Schedule changes for breaks and holidays are posted on the ITS Alerts System. |
| Routine Maintenance | To keep systems running at peak performance, and to ensure the best possible service, routine testing and maintenance are performed during the daily maintenance period from 5:00 a.m. to 7:00 a.m. During this time, systems and services may be affected. |
| Planned Outage | When significant upgrades or repairs are required that will result in an extended outage, an announcement is sent to the specific users of the service. If the outage will affect general University services, an announcement is posted on the ITS Alerts System. |
| Unplanned Outage | Equipment or systems may fail unexpectedly, affecting systems and services. At these times, you may be assured that ITS staff are immediately working to resolve the problem. Note that because so many systems are interdependent, the loss of one service may disrupt access to another. |
| System and Service Availability | |
|---|---|
| Systems/Services | Hours Available |
| Academic Support Systems | Systems and services that support academic work are available 24 hours with a few exceptions. See academic support system hours for details. |
| Administrative Systems | Systems and services that support administrative functions are available during business hours. See administrative system hours for details. |
| Classrooms and Labs | Hours vary depending on location and class schedules. See the classroom and lab computing Web site for details. |
| Computer Store | Computer Store hours are Monday-Friday 9:00 a.m.-5:00 p.m. except holidays. Locations are 12 Willard Building and Ground Floor HUB at University Park. Online ordering 24 hours. |
| Telecommunications and Networking Services | Affected systems include network, phone, radio, satellite, and video services. See the Telecommunications and Networking Services system shut-downs, tests, and maintenance guidelines for details. |
Notification
- System and service alerts: are posted on the ITS Home Page and the ITS Alerts page. Alerts are also distributed to the ITS Alerts mailing list and the Network of People mailing list.
- System Status: The system status page displays the current status of several ITS systems, such as e-mail, dial-up, directories, and Web servers.
Getting Help
- If you need assistance, please contact the ITS Help Desk at 814-863-2494 or 814-863-1035, or write to helpdesk@psu.edu.
- Students living in residence halls should contact Residential Computing (ResCom).
- Computer support may also be available through your department, college, or campus.
