ITS Student Orientation: Getting Help


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	What and where is IT?
	How do I get connected?
	What's my Access Account?
	How do I activate my residence hall connection?
	Where can I buy computers and software?
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	What's the Penn State Portal?
	What can I use for e-mail?
	What can I do with eLion?
	What can I do with ANGEL?
	How can the libraries make my life easier?
	Where can I learn about Printing in the labs?
	How can I use personal Web space?
	How do I update my directory info?
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	How can I learn more?
	Where can I get help?
	What if I can't remember all this?

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Where can I get help?
	ITS Help Desks: Visit 2 Willard Building or 215 Computer Building. Call 814-863-2494, 814-863-1035 or 1-888-778-4010 (toll-free within PA). Send e-mail to helpdesk@psu.edu. Check the ITS Help Desk Web site for hours.
	ITS Lab consultants: Get answers to questions about equipment, software, printing, and more. Some labs are open 24 x 7. See Student Computing Labs for more information about location, equipment, and hours.
	ResCom Residence Hall Support: Receive technical support over the phone, in person, or through “house calls.” Get help troubleshooting Ethernet connections. Get help with "off-the-shelf" hardware upgrades. Get help with virus removal.

Last revised: Tuesday, August 10, 2004.