Getting Help
- If you have general questions about using wireless services at Penn State, such as configuring your computer to receive a wireless signal, contact the ITS Help Desk.
- If you believe your computer is configured properly, but cannot access Penn State Wireless, contact your local Wireless LAN support person. To find out who your contact is, please login with your Penn State Access Account at https://www4.tns.its.psu.edu/scripts/wireless/ and then select the location where you are attempting to use the service.
- If you have set up a non-ITS wireless network in a college or department, and would like to enhance the security of your network, contact TNS through the web service inquiry form (Special Projects Design Request Form) or phone (814) 865-6580.
- If you work in a college or department, and do not have a wireless network, but are interested in setting one up, contact the ITS Consultant for your area.
- If you are a departmental IT Administrator and want to know more about selecting equipment for new wireless technology, see the Guide for selecting equipment to implement the next generation of Penn State Wireless.