Information Technology Services (ITS) is dedicated to implementing innovative solutions to support students, faculty, and staff. As Penn State’s largest single IT unit, we strive to find, create, and share services, tools, and training that meet the evolving technological, academic, and business needs of those we serve. Using IT to move Penn State forward is our most important pursuit, and we’re committed to improving our services, cultivating our talented workforce, becoming more efficient, revamping IT infrastructures, and promoting a culture of openness and respect.

Who we are

People, ideas, and action

ITS is a dynamic group of 550 IT professionals who love technology and its power to transform. We use our collective knowledge and experience to help people, solve problems, and support Penn State’s teaching, research, and service mission. We value teamwork and collaboration and focus on promoting the growth of our staff through local and national professional development opportunities and programs. Diversity of people, ideas, and actions; civility toward each other and those we work with; and a positive workplace climate are what we practice and encourage in ITS and throughout the University.


Connect people with information and each other

Support collaboration and engagement

Use technology to solve problems

Develop solutions

Provide training

Offer innovative approaches to teaching and learning


Our senior leaders bring their own blend of expertise and experience to ITS and Penn State. Many also hold positions of influence on committees and working groups throughout higher education and IT organizations nationwide. Leaders at all levels of ITS—managers, team leads, and staff—help guide our organization and its people.

Teams and partners

These areas comprise ITS:

Administrative Information Services

Provides modern, secure student and business information systems that support teaching, learning, research, customer service, and commerce at the University.

Identity Services

Manages and protects the digital identities of Penn State students, faculty, staff, and affiliates and oversees access to online University resources.

Penn State Data Centers

Protects mission-critical University assets by providing three secure, reliable facilities for departments to store and back up their research and business data.

Services and Solutions

Serves the Penn State community by providing customer service, sharing innovative IT solutions, and helping customers reimagine the ways they work.

Teaching and Learning with Technology

Collaborates with faculty, instructional designers, and students to promote creative and innovative uses of technology to enrich teaching and learning at Penn State.

Telecommunications and Networking Services

Delivers comprehensive telecommunications and networking services to connect Penn Staters and our partners throughout the world.

These areas are part of the Office of the Vice Provost for IT:

IT Communications

Connects people with information and each other and provides communications support for the Office of the Vice Provost for IT.

ITS Financial Services

Manages the finances and fiscal planning for the Office of the Vice Provost for IT and ITS.

ITS Human Resources

Assists ITS staff members with professional development planning, benefits, problem resolution, and human resources policies and procedures.

IT Planning and Resources

Facilitates planning initiatives across IT, including strategic planning and facilities management for ITS.

These areas work in close partnership with ITS:

Finance and Business

The Office of the Vice Provost for IT works closely with Penn State Finance and Business to support the evolving human, financial, physical, and environmental needs of the University.

Office of the Vice President for Commonwealth Campuses

The Office of the Vice Provost for IT collaborates with the Office of the Vice President for Commonwealth Campuses to ensure common technological experiences and standards for students, faculty, and staff at Penn State’s nineteen undergraduate campuses.

What we do

Supporting the Penn State community

IT is one of Penn State’s most important assets, and we in ITS have made it our mission to bring IT tools, services, and solutions to our customers—students, faculty, and staff at twenty-four campus locations—in the most innovative, accessible, and efficient ways possible. This ability helps us consistently support the University’s teaching, learning, research, business, and administrative needs.

IT Services

The following are just a few of ITS' most popular and widely used services and resources. To learn more about these and other offerings, please visit the help request portal. 

Box at Penn State

More than 48,000 students, faculty, staff, retirees, and other collaborators use Box—a cloud-based file storage tool that enables users to access, manage, and share data.

Two-Factor Authentication (2FA)

More than 16,000 Penn State community members are enrolled in 2FA, which adds an extra layer of security to help ensure only authorized users can access critical online information, systems, and services.

About 17,000 students, faculty, and staff members use to complete nearly 40,000 hours of online training on hundreds of software topics, coding languages, business skills, and more.

Sites at Penn State

More than 51,000 students, faculty, and staff use Sites at Penn State—a web publishing service—to manage 27,000 sites and blogs.

IT Training

ITS Training Services offers a variety of technology training workshops face-to-face and online via Adobe Connect, making it easy to get training anytime, anywhere.

Customer Service and Support

In addition to walk-in hours, IT Service Desk consultants provide technology support via email and phone 24/7 (excluding University holidays). In fiscal year 2014–15, consultants responded to more than 232,000 requests.

Course Management and Learning Tools

From learning management systems and the One Button Studio to computer labs and the Knowledge Commons, students have access to resources for enhancing learning and cultivating IT skills valuable in college and for a lifetime.

Identity and Access Management

A variety of identity services helps protect the digital identities of students, faculty, and staff, while enabling the community to access hundreds of online resources at Penn State and other institutions.

Instructional Design and Faculty Support

Engagement initiatives enable faculty to collaborate with ITS staff and instructional designers to explore emerging technologies and enhance teaching and learning online and in the classroom.

Repository Services

ScholarSphere and ArchiveSphere enable University researchers to collect, preserve, and share their academic and research data with the University community and a worldwide audience.

Wireless and Phone Services

Networking, communication, telephony, and consulting services enable Penn Staters to connect with peers across the University and with colleagues around the world.

Recent Stats and Soundbites  



Penn State’s secure research repository, ScholarSphere, contains more than 4,300 datasets, articles, papers, presentations, and reports—more than 60 percent of which have been shared openly. Within the past year, approximately 1,000 faculty and student researchers have used the service to collect, preserve, and share their scholarly work when collaborating on projects, publishing articles, or meeting federal grant application requirements.

Security enhancements

More than 600 University systems susceptible to a worldwide security bug called POODLE SSL were patched and upgraded to help make the critical systems more resistant to attack and protect such information as the addresses, dates of birth, and Access Accounts of students, faculty, and staff.

Two-factor authentication

Enrollment in Penn State’s two-factor authentication (2FA) service—which offers an extra layer of protection to University accounts, data, and services—continues to grow. With the addition of students, faculty, and staff from the College of Engineering, Penn State Milton S. Hershey Medical Center, Information Technology Services, the Office of Undergraduate Admissions, and Penn State Outreach and Online Education, more than 11,832 people and 14,863 devices are enrolled in the service.


Virtual Machine (VM) Hosting

Penn State’s VM Hosting—a service that consolidates physical servers into virtual ones—has experienced a 64 percent increase in the number of virtual servers hosted over physical servers, saving the University approximately $1.5 million. To make it easier for faculty and staff to access customizable hosting to support their teaching, research, and business needs, the service also launched a new self-service portal for creating, managing, and re-booting virtual machines. After a successful pilot, Penn State Beaver has also begun using the service to reduce its on-campus servers in favor of virtual ones at University Park.


Collaborating with faculty

Staff members from Teaching and Learning with Technology recently collaborated with faculty from the College of Engineering, College of Information Sciences and Technology, College of Education, College of Earth and Mineral Sciences, and College of the Liberal Arts on a variety of grant projects related to teaching and learning. The grants—funded by the National Science Foundation, the Department of Education, NASA, and the Center for Online Innovation and Learning—totaled nearly $2.5 million.


More than 17,000 students, faculty, and staff members have completed about 39,510 hours of online training through this past year. Since its rollout in 2009, has enabled the Penn State community to access thousands of video tutorials on such subjects as coding, photography, business, and résumé writing at reduced rates. 


October 23, 2015  
  • College of Information Sciences and Technology course infrastructure enhancements
  • Penn State Harrisburg and Penn State York go live with ITX and ServiceNow
  • iTwo now supporting University data after phase out of Enterprise Information System
  • IT staff at Penn State campuses continue collaboration with fall retreats
  • Canvas announced as replacement for ANGEL
  • Penn State partners with littleBits to create new Invention Studio

ITS Strategic Planning

The 2015–19 ITS Strategic Plan includes information solicited from staff throughout ITS, members of the Information Technology Leadership Council, and the University community at large. We'll keep you informed about updates to the plan as they become available.

View recent updates:

Download pdf
Download Word doc

Learn more about ITS Strategic Planning >

How we can help

Support, training, and information

We’re here when you need us—with answers, training, tools, and other helpful resources. Connect with our friendly IT consultants in person, by phone, or online and access a variety of IT training opportunities and programs to help you fulfill your academic and professional goals.


IT Service Desk Locations at University Park

Have a question or need help?
Contact the IT Service Desk 24/7 (excluding University holidays).


Phone icon814-865-HELP (4357)

You can also get face-to-face help during walk-in hours at the following University Park campus locations:

204 Wagner Building

Monday–Friday: 8:00 a.m.–5:00 p.m.

Knowledge Commons in W130 Pattee Library

(fall and spring)
Monday–Thursday: 8:00 a.m–midnight
Friday: 8:00 a.m.–6:00 p.m.
Saturday: 10 a.m.–6:00 p.m.
Sunday: 10:00 a.m.–midnight

Monday–Thursday: 8:00 a.m–6:00 p.m.
Friday: 8:00 a.m.–5:00 p.m.
Saturday–Sunday: 1:00–5:00 p.m.

IT Service Desks at all campus locations

Help Request Portal

The Penn State help request portal is a one-stop resource for University students, faculty, and staff to submit online help requests, find answers to commonly asked questions, discover IT services, and more.

IT Training and Professional Development

Find professional development opportunities in the formats and times that are convenient for you. We offer year-round technology training—online and in the classroom—and such events as the TLT Symposium, Elements: The Web Conference at Penn State, IT Matters Breakfast Speaker Series, MacAdmins Conference at Penn State, and more.

IT Knowledge Base

Do you need instructions on how to use a service or have a specific IT-related question? Visit the IT Knowledge Base. It’s full of detailed information about a variety of IT services, tools, and systems at Penn State.

Additional Resources

Explore our list of additional ITS services, resources, and guides.

In the news